InkHead Promotional Items has been recognized by the Promotional Products Association International (PPAI) as the leader in technical web site innovation.
InkHead Promotional Products has been recognized by the Promotional Products Association International (PPAI) as the leader in technical web site innovation. The PPAI is the preeminent membership organization leading the evolving personalized pens, custom coffee mugs and promotional items industry in growth, innovation and success. Their recognition of InkHead as a technology innovator is just the latest in a string of accomplishments that has placed InkHead at the top of the promotional products industry.
The strategic planning for the InkHead site was designed to solve a unique challenge: create a truly interactive environment that simplifies the ordering process of personalized pens, custom coffee mugs and other custom corporate gifts and promotional items without sacrificing selection or customization. To accomplish the mission, InkHead provides a set of sophisticated product option and order tracking tools not found on other promotional product web sites. The goal is to place these advanced tools in the hands of customers and use their feedback and experiences to refine operations.
The focal point of the system is the ‘My Account’ user-created database. Customers have instant access to order tracking and history, invoices deliverable via print and e-mail, and total order management. The result is customers saving valuable time that they might otherwise spend on the phone trying to acquire this information from a customer service representative. Orders are correct, complete, and changeable on the fly. In the words of CEO Chris D’Agnese, “‘My Account’ improves the InkHead shopping experience by allowing our customers to access the information they need, any time that they need it. It’s simple. It’s secure. And best of all, it’s free.”
Chief Operating Officer Jason Miller will accept the award on behalf of InkHead at a special ceremony held during the promotional products PPAI Expo 2009 at the Mandalay Bay Convention Center in Las Vegas, Nevada.