Category Archives: Ordering

What is a product link?

A product link, or URL, is the web address to the item. You can copy and paste  product links into blogs, email messages, and elsewhere on the web to share this product with the world!

How are estimated delivery dates calculated?

Your estimated delivery date is based on standard production time for this item with one (1) day allotted for art processing. The estimated delivery date is calculated using standard FedEx Ground shipping. All production times and delivery times begin after … Read More »

What is production time?

This is the time required to physically print your artwork on the products that you have ordered. Production time does not include time spent preparing artwork or shipping times. Production time starts after the order has been reviewed and your … Read More »

How can I request a sales quote?

To request a quote estimate for a single product, please use the Add to Quote Cart button found on the product detail page and follow the on-screen prompts to request a quote estimate. You can also request a sales quote by … Read More »

How is the order total calculated?

Your estimated order total includes the cost of the merchandise, decoration setup costs, and calculated shipping costs. Ordering items with multiple-color imprints, using an alternate imprint method, requesting rush production, or opting for expedited shipping may incur additional charges. We … Read More »

What is a setup charge?

Setup charges are fees set by our manufacturing partners to cover the cost of setting up the printing equipment required to apply your artwork to the product. Setup charges vary by product and by imprint method. Each unique product in … Read More »

What is my credit card security code?

The card security code, or CVV, is a unique three or four digit number, separate from your credit card number that is used to ensure that you are in physical possession of the card. Your security code can be found … Read More »

How are shipping costs calculated?

Learn how InkHead Promotional Products calculates shipping costs. Read More »

Can I request rush processing and production on my order?

Yes. Simply specify that you need rush service while ordering. We have a wide variety of products that are available with a free 24 hour rush. Your account manager will determine the most cost-effective production combined with the most effective shipping … Read More »

What is InkHead’s Return Policy?

The following information outlines InkHead Promotional Products’ return policies that guide our response to customer requests for order assistance. If after reading these guidelines, you have a specific question regarding any issue, please contact our customer care department for explanation … Read More »

What are pre-production proofs?

A pre-production proof (also known as a spec sample) is an actual sample of the item you are ordering with your imprint. Pre-production proofs are available for most items InkHead carries. Pre-production proofs are recommended when time allows, as they … Read More »

What payment methods does InkHead accept?

Credit Cards: For online orders, we accept all major credit cards (Visa, MasterCard, American Express, and Discover) via our secure server. Credit Terms: We are also happy to offer payment terms for businesses upon credit approval; please contact customer care … Read More »

Why did I receive more or fewer items than I actually ordered?

Due to the nature of the printing methods used to produce your personalized products, some items may have slight overruns or under-runs. makes every effort to minimize this occurrence. Industry standard is ± 5% in most cases, and overruns … Read More »

What is the InkHead Ordering Process?

Ready to order? Our secure online process makes it simple to get the products you need, at any time of day or night! Here’s how it works: Choose your promotional items and select an imprint color. Most product pricing includes … Read More »

What is InkHead’s No-Risk Guarantee?

We guarantee that your custom corporate gifts will arrive on time, just the way you ordered them. In the event that your imprint differs from the proof you approved, we will issue a reprint of your merchandise or refund your … Read More »

Can I order less than the minimum quantity listed on the website?

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Does InkHead provide sample products?

Yes! We are happy to provide registered, qualified customers up to 2 (two) free sample products per order. Call 800-554-0127 or LiveChat with us any time between 9 AM and 8 PM ET Monday through Friday to make a sample … Read More »

Can I cancel or alter an order?

Want to cancel or change your order? Read this to find out how to do so. Read More »

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InkHead Promotional Products
We make quality custom promotional products designed by you.
138 Park Ave STE 300
Winder, GA 30680 United States
P: (800) 554-0127 | F: (800) 734-2179
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