Ordering

Blanks

Yes! Many customers find items on our site that they wish to order in bulk but without imprinting. Many of our items are available without a printed logo.  Minimum quantity restrictions may still apply, but the setup fee would be … Read More »

What is a product link?

A product link, or URL, is the web address to the item. You can copy and paste  product links into blogs, email messages, and elsewhere on the web to share this product with the world!

How are estimated delivery dates calculated?

Your estimated delivery date is based on standard production time for this item with one (1) day allotted for art processing. The estimated delivery date is calculated using standard UPS Ground shipping. All production times and delivery times begin after … Read More »

What is production time?

This is the time required to physically print your artwork on the products that you have ordered. Production time is determined by the manufacturing process and is unique for each item. You can determine an item’s standard production time by … Read More »

Requesting a Quote

There are multiple ways to request a quote, please choose the method you are most comfortable with and you will receive a written quote in 24 hours or less. On the item page there is a button that says “Request … Read More »

How is the order total calculated?

Your estimated order total includes the cost of the merchandise, decoration setup costs, and calculated shipping costs. Ordering items with multiple-color imprints, using an alternate imprint method, requesting rush production, or opting for expedited shipping may incur additional charges. We … Read More »

Setup Charges

These charges cover the cost of creating a screen, plate, die or other equipment at our production facilities to apply the artwork to your desired promotional item. Setup charges vary by product and by imprint method. Each unique product in … Read More »

What is my credit card security code?

The card security code, or CVV, is a unique three or four digit number, separate from your credit card number that is used to ensure that you are in physical possession of the card. Your security code can be found … Read More »

How are shipping costs calculated?

Learn how InkHead Promotional Products calculates shipping costs. Read More »

Rush Orders

Simply specify the date you need your items while ordering. We have a wide variety of products that are available with a free 24 hour rush. Your account manager will determine the most cost-effective production combined with the most effective … Read More »

Return Policy

Please keep in mind that our No Risk Guarantee ensures your complete satisfaction. If you’re unsatisfied with your order for any reason, we’ll do everything possible to correct the situation to your complete satisfaction.   Non-Returnable Items: Except in the … Read More »

What are pre-production proofs?

A pre-production proof (also known as a spec sample) is a physical sample of the item you are ordering printed with your imprint. Pre-production proofs are available for most items InkHead carries. Pre-production proofs are recommended when time allows, as … Read More »

Payment Methods

Credit Cards: For online orders, we accept all major credit cards (Visa, MasterCard, American Express, and Discover) via our secure server. Security Code: The card security code, or CVV, is a unique three or four digit number, separate from your … Read More »

Why did I receive more or fewer items than I actually ordered?

Due to the nature of the printing methods used to produce your personalized products, some items may have slight overruns or underruns. InkHead makes every effort to minimize this occurrence. Industry standard is ± 5% in most cases, and overruns … Read More »

Placing an Order

Congratulations! You found the perfect item for your promotion. Now, to make it yours, first click the Customize It button. This will bring you to the customizer. Once in the customizer follow these steps: Select the quantity that you are … Read More »

No-Risk Guarantee

We do everything in our power to ensure that your custom corporate gifts will arrive on time, just the way you ordered them. In the event that your imprint differs from the proof you approved, we will issue a reprint … Read More »

Less Than Minimums

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Does InkHead provide sample products?

Yes! We are happy to provide registered, qualified customers up to 2 (two) free sample products per order for the purpose of inspecting product quality and color. Call 800-554-0127 or

Cancellations

Want to cancel or change your order? Read this to find out how to do so. Read More »

Contact Us

Sales
800.554.0127 option 1
sales@inkhead.com
Customer Service
800.554.0127 option 2
service@inkhead.com
Art
800.554.0127 option 3
art@inkhead.com

Live Chat

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InkHead Promotional Products
We make quality custom promotional products designed by you.
138 Park Ave STE 300
Winder, GA 30680 United States
P: (800) 554-0127 | F: (800) 734-2179
©2003-2014 InkHead, Inc. All Rights Reserved
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