Free Shipping Offer

This offer is available for a limited time only. Orders must be placed and paid for on or before offer expiration date to qualify for this offer. Free Shipping Terms and Conditions Items purchased under free shipping offer are shipped … Read More »


Promotional Items FAQ and General Information InkHead Promotional Products offers the best in imprinted merchandise to help you promote your business, school, or event. Our customer service department is available M-F: 9AM-8PM EST to answer your questions and offer suggestions … Read More »

Does InkHead charge sales tax?

Yes, InkHead collects sales tax on any merchandise being shipped to the state of Georgia, USA. Terms and Conditions on Georgia Sales Tax Georgia’s tax laws requires that sales tax being levied on merchandise being shipped into the state, regardless … Read More »

How can I reorder promotional products through InkHead?

Follow the steps below to reorder products through InkHead: Sign in to My Account. Click on the Completed Orders tab under the section titled “Your Orders.” Click the green Reorder button next to the item you wish to order again. … Read More »

Does InkHead charge for overruns?

No, InkHead only charges customers for the number of items ordered. If a customer receives more products than he or she ordered (an overrun), the customer will not be liable to pay for the extra products received. If you have … Read More »

Will my promotional items arrive on time?

A key component of InkHead’s no risk guarantee is that we’ll make every effort to ensure your items ship in a timely fashion. If we determine that your order will not arrive in time, we will work with you to … Read More »

What is standard production time?

Standard production time is the period during which your items are being decorated by our supply partners. Production time starts from the moment we send your approved artwork to our supply partners and ends once they have shipped the item … Read More »

Do I have to pay setup fees if I’m ordering blank products?

No, because setup fees are costs associated with decorating products, you are not subject to setup fees when ordering blank items. 

Can I have my promotional product order shipped to multiple locations?

Yes, we can generally accommodate requests for split shipments. Be advised, however, that you will be subject to additional charges for split shipments.  Because these fees vary by supplier and product, we recommend contacting a promotions specialist if you require that your … Read More »

Can I order promotional products in an assortment of colors?

In many cases, yes. Be advised that this option varies from product to product, so we recommend that you contact a promotions specialist for assistance if you want to order your products in an assortment of colors.

How can I learn about special offers and discounts from InkHead?

To learn about all special offers and discounts from InkHead Promotional Products, make sure you subscribe to the email newsletter. We also generally announce monthly specials and sales through major social media channels such as Facebook, Twitter, and LinkedIn if … Read More »

Why should I create an InkHead account?

Although InkHead customers will create an account the first time they place an order through the system, there are many advantages to creating one ahead of time.  Faster checkout: When you are ready to make a purchase, your billing and shipping … Read More »

Does InkHead offer payment terms?

Yes, we are happy to extend payment terms for businesses upon credit approval. Please contact customer care for a credit application, or you may submit your standard credit sheet for review. Credit approval is at the discretion of InkHead, Inc. … Read More »

What is InkHead’s Domestic Shipping Policy?

Learn about the InkHead.com shipping terms and conditions for domestic shipments of promotional products. Read More »

Do I have to pay another setup charge if I have ordered from InkHead before?

InkHead can waive setup charges for exact reorders placed within 1 year of the original order. There are certain scenarios where you may have to pay a setup fee, even if you already ordered products from InkHead in the past: … Read More »

How does the Most Popular product sorting work?

What is InkHead’s International Shipping Policy?

If you live outside the United States and are interested in ordering your promotional items through InkHead, simply request a quote. An InkHead account manager will reach out to you with an updated quote request containing accurate shipping, duties, and taxes.

Does InkHead do price-matching?

Usually, we can match or beat a competitor’s price on identical items and imprints. Some of our competitors offer inexpensive prices with extremely long lead times, and when you need your order to ship in 24-48 hours, the price is … Read More »

Why was my credit card payment declined?

Credit cards are frequently declined due to spending limits instituted by the issuing bank or billing address mismatches. If your card is declined, contact your credit card issuer to request that they raise or temporarily remove spending limit. Also, make … Read More »

Can I order blank or unimprinted items?

Yes! Many customers find items on our site that they wish to order in bulk but without imprinting. Many of our items are available without a printed logo.  Minimum quantity restrictions may still apply, but the setup fee would be … Read More »

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InkHead Promotional Products
We make quality custom promotional products designed by you.
138 Park Ave STE 300
Winder, GA 30680 United States
P: (800) 554-0127 | F: (800) 734-2179
©2003-2014 InkHead, Inc. All Rights Reserved
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