Change of Ink Charge

These charges cover the cost of cleaning printing ink out of a printing screen on orders that require multiple color changes. For example: your order has a one color imprint. However, you need a quantity of 50 items to have … Read More »

Free Shipping Offer

From time to time InkHead will offer free shipping on qualifying orders. The promotion runs for a limited time and will be advertised via email and on our website. Orders must be placed and paid for on or before offer … Read More »


Promotional Items FAQ and General Information InkHead Promotional Products offers the best in imprinted merchandise to help you promote your business, school, or event. Our customer service department is available M-F: 9AM-8PM EST to answer your questions and offer suggestions … Read More »

Does InkHead charge sales tax?

Yes, InkHead collects sales tax based on the laws of the state in which the order recipient resides. Terms and Conditions on State Sales Tax Some states tax laws require sales tax to be levied on merchandise being shipped into … Read More »


We’re so glad you liked your last order and want to get more amazing promotional products. If you want an exact repeat of your previous order just follow the steps below. Order promotional products regularly? Contact your account manager, who … Read More »


Due to the nature of the printing methods used to produce your personalized products, some items may have slight overruns or underruns.   InkHead makes every effort to minimize this occurrence. Industry standard is ± 5% in most cases, and … Read More »

Will my promotional items arrive on time?

A key component of InkHead’s no risk guarantee is that we’ll make every effort to ensure your items ship in a timely fashion. If we determine that your order will not arrive in time, we will work with you to … Read More »

Standard Production

This is the time required to physically print your artwork on the products that you have ordered. Production time is dictated by the decorator and is unique for each item. You can determine an item’s standard production time by looking … Read More »

Do I have to pay setup fees if I’m ordering blank products?

No, because setup fees are costs associated with decorating products, you are not subject to setup fees when ordering blank items. 

Can I have my promotional product order shipped to multiple locations?

Yes, we can generally accommodate requests for split shipments. Be advised, however, that you will be subject to additional charges for split shipments. Because these fees vary by supplier and product, we recommend contacting a promotions specialist if you require … Read More »

Can I order promotional products in an assortment of colors?

In many cases, yes. Be advised that this option varies from product to product, so we recommend that you contact a promotions specialist for assistance if you want to order your products in an assortment of colors.

Special Offers

Discounts: From time to time InkHead runs special discounts that are not advertised on the site. To learn about all special offers and discounts from InkHead Promotional Products, make sure you subscribe to the email newsletter. We also announce many … Read More »

Creating an Account

Creating an account is required to request a quote, order a sample, or place an order. Once you have created your account you will be able to login to view your order status, track your order and see your virtual … Read More »

Does InkHead offer payment terms?

Yes, we are happy to extend payment terms for businesses upon credit approval. Please contact customer care for a credit application, or you may submit your standard credit sheet for review. Credit approval is at the discretion of InkHead, Inc. … Read More »

What is InkHead’s Domestic Shipping Policy?

Learn about the InkHead.com shipping terms and conditions for domestic shipments of promotional products. Read More »

Do I have to pay another setup charge if I have ordered from InkHead before?

InkHead can waive setup charges for exact reorders placed within 1 year of the original order. There are certain scenarios where you may have to pay a setup fee, even if you already ordered products from InkHead in the past: … Read More »

How does the Most Popular product sorting work?

What is InkHead’s International Shipping Policy?

If you live outside the United States and are interested in ordering your promotional items through InkHead, simply request a quote. An InkHead account manager will reach out to you with an updated quote request containing accurate shipping, duties, and … Read More »

Price Matching

We strive to bring you the lowest prices possible, if a competitor is offering the same product for less we will endeavor to match their pricing. Pricing will be matched by order total, not individual piece price. Sometimes what looks … Read More »

Why was my credit card payment declined?

There are several reasons a card can be declined even though sufficient funds exist. First, verify the address on the order is the billing address for your card. Credit cards can be declined due to spending limits instituted by the … Read More »

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InkHead Promotional Products
We make quality custom promotional products designed by you.
138 Park Ave STE 300
Winder, GA 30680 United States
P: (800) 554-0127 | F: (800) 734-2179
©2003-2014 InkHead, Inc. All Rights Reserved
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