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Ordering

  • FAQ

    Promotional Items FAQ and General Information InkHead Promotional Products offers the best in imprinted merchandise to help you promote your business, school, or event. Our customer service department is available M-F: 9AM-8PM EST to answer your questions and offer suggestions … Read More »

  • Does InkHead charge sales tax?

    Yes, InkHead collects sales tax on any merchandise being shipped to the state of Georgia, USA. Terms and Conditions on Georgia Sales Tax Georgia’s tax laws requires that sales tax being levied on merchandise being shipped into the state, regardless … Read More »

  • Does InkHead charge for overruns?

    No, InkHead only charges customers for the number of items ordered. If a customer receives more products than he or she ordered (an overrun), the customer will not be liable to pay for the extra products received. If you have … Read More »

  • Will my promotional items arrive on time?

    A key component of InkHead’s no risk guarantee is that we’ll make every effort to ensure your items ship in a timely fashion. If we determine that your order will not arrive in time, we will work with you to … Read More »

  • What is standard production time?

    Standard production time is the period during which your items are being decorated by our supply partners. Production time starts from the moment we send your approved artwork to our supply partners and ends once they have shipped the item … Read More »

  • Why should I create an InkHead account?

    Although InkHead customers will create an account the first time they place an order through the system, there are many advantages to creating one ahead of time.  Faster checkout: When you are ready to make a purchase, your billing and shipping … Read More »

  • Does InkHead offer payment terms?

    Yes, we are happy to extend payment terms for businesses upon credit approval. Please contact customer care for a credit application, or you may submit your standard credit sheet for review. Credit approval is at the discretion of InkHead, Inc. … Read More »

  • What is InkHead’s International Shipping Policy?

    If you live outside the United States and are interested in ordering your promotional items through InkHead, simply request a quote. An InkHead account manager will reach out to you with an updated quote request containing accurate shipping, duties, and taxes.

  • Does InkHead do price-matching?

    Usually, we can match or beat a competitor’s price on identical items and imprints. Some of our competitors offer inexpensive prices with extremely long lead times, and when you need your order to ship in 24-48 hours, the price is … Read More »

  • Why was my credit card payment declined?

    Credit cards are frequently declined due to spending limits instituted by the issuing bank or billing address mismatches. If your card is declined, contact your credit card issuer to request that they raise or temporarily remove spending limit. Also, make … Read More »

  • Can I order blank or unimprinted items?

    Yes! Many customers find items on our site that they wish to order in bulk but without imprinting. Depending on the manufacturer and the quantity ordered we are generally able to offer these items at a discount and with 24-hour … Read More »

  • What is a product link?

    A product link, or URL, is the web address to the item. You can copy and paste  product links into blogs, email messages, and elsewhere on the web to share this product with the world!

Contact Us

Sales
800.554.0127 option 1
sales@inkhead.com
Customer Service
800.554.0127 option 2
service@inkhead.com
Art
800.554.0127 option 3
art@inkhead.com

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