If you do not have artwork in one of those vector formats, not to worry. Simply supply what you have, and we will prepare vector artwork for you. Remember, if sending artwork in a raster format (.jpg, .tiff, or .png), you will be subject to an art conversion fee. 

If you anticipate ordering the same products regularly, please be sure to let us know during the ordering process. We will request that our manufacturing partner save your screen, cast, or mold if possible.  

Once we have prepared your vector artwork, you are free to use it on other promotional products. Just remember that while digitally resizing your art is free of charge, setup charges from our manufacturing partners for item production may apply.

Because of the quality loss incurred through faxing, you will most likely have to pay an art conversion fee if faxing artwork to us. 

There are certain scenarios where you may have to pay a setup fee, even if you already ordered products from InkHead in the past:

• Ordering a different item. The decoration process varies by product, and so ordering a different item than generally incurs a setup charge.
• Changing your logo in any way. If you change the size, colors, and in some cases, the location of your artwork, you will be subject to a new setup charge.
• Ordering a product from a different manufacturer. Some of our supply partners also handle item decoration, so you will be subject to a new setup charge when ordering an item from a manufacturer other than the one you used initially. 
• Using a different imprint method than the original order. Different imprint methods entail different setup processes and setup charges.
• Reordering outside of the 1 year time frame. After a year has passed, our manufacturing partners may re-use the equipment for other projects—meaning that they would have to complete the setup process again whenever you reordered. 

It’s paramount that you inform us of your plans to reorder whenever possible; if we know that you will order the same products every year, we can request that the decorator hold your screen or artwork on file. 

Order promotional products regularly? Contact your account manager, who can work with our product suppliers and decoration partners to find you the best deal possible on recurring orders.

If you placed your order online, please use the account information with which you originally placed your order. If you ordered through an InkHead Account Manager, then they created an account for you, and you should have received your login information at the time of your order.

Misplaced your password? Not a problem. Go to My Account and use the Resend Password option to retrieve it. If you cannot remember which email address you used to register, contact your Account Manager. Please contact us if you need further assistance.