What vector image formats does InkHead accept?

InkHead prefers vector artwork in one of the following formats: .ai, .eps, .pdf, and .cdr.  If you do not have artwork in one of those vector formats, not to worry. Simply supply what you have, and we will prepare vector … Read More »

How long does InkHead keep my artwork on file?

InkHead will keep your vector artwork on file for three years; however, many of our manufacturing partners only keep screens, casts, and other items required for product decoration for 1-2 years.   If you anticipate ordering the same products regularly, … Read More »

May I fax my artwork to InkHead?

Although we do not recommend faxing artwork, InkHead Promotional Products will gladly accept your art in whatever format you have it. Fax your artwork to us at 800-734-2179. Because of the quality loss incurred through faxing, you will most likely have … Read More »

Do I have to pay another setup charge if I have ordered from InkHead before?

InkHead can waive setup charges for exact reorders placed within 1 year of the original order. There are certain scenarios where you may have to pay a setup fee, even if you already ordered products from InkHead in the past: … Read More »

Why can’t I view my proof?

First, try to save this proof to your computer. Once saved, browse to the file and open it. If you are still experiencing problems, please specify so in the comments section and do not approve proof. Read More »

Why do the colors in my proof vary from the actual color?

Color-rendering varies by computer monitor. The colors shown in proofs are for aesthetic purposes only and cannot be guaranteed to represent the final item or imprint color. Read More »

Why does my proof look black on my Mac?

Mac users, please do not view proof in Preview, it will cause the .pdf to look black or strangely colored, please always view proofs in Adobe Reader, available for FREE at Read More »

Do I have an account if I have a virtual proof?

If you have received a virtual proof, then you have a user name and password, please do not create a new account. Read More »

What is the blue dotted line around my imprint?

The blue dotted line shown on your item will not print, it shows maximum imprint area(s) only. Read More »

Why are L’s Bold in My Proof?

Bold text in .pdfs is caused by the compression of artwork for web viewing, the text only appears bold when zoomed out, please zoom in to 600% or more to verify that your text is actually incorrectly bolded before requesting … Read More »

What is an Art Conversion Fee?

This fee is applied in cases where our Graphics Department must convert artwork into “camera-ready” form. Read More »

What is a virtual proof?

A virtual proof is a digital representation of your artwork on the product you’ve purchased. Because InkHead uses templates provided by the manufacturer, your virtual proof is the closest approximation to how the final product will appear. We will not … Read More »

What are the differences between vector and raster graphics?

Vector Graphics are typically generated using drawing or illustration programs (e.g., Adobe Illustrator or Corel Draw) and are composed of mathematically-defined geometric shapes, such as lines, objects, and fills. Raster Images are produced by digital image capture devices, such as … Read More »

How can I ensure the font I selected will be used?

When sending vector artwork with embedded fonts, please be sure that all fonts are converted to curves or outlines to avoid any font substitutions. If you are submitting raster artwork with embedded fonts, please use the comments box found on … Read More »

How do I send InkHead my artwork?

After you’ve placed an order or made a quote request, you can upload your artwork to InkHead by clicking the Upload New Artwork button in My Account. Large Files (over 25 MB): Please contact us to request our large file … Read More »

Can InkHead do color matching?

Yes, InkHead does color matching. If you would like an exact color match, please include desired colors in PMS (Pantone Matching System) form rather than CMYK or RGB in the comments section of your order. All artwork without exact PMS … Read More »

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InkHead Promotional Products
We make quality custom promotional products designed by you.
138 Park Ave STE 300
Winder, GA 30680 United States
P: (800) 554-0127 | F: (800) 734-2179
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